Privacy Policy

Swales Consulting [ABN 27 507 126 587] is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how Australian businesses handle personal information.

1. Information we collect

We collect only information reasonably necessary for our business: identity & contact data (name, email, phone, job title, company); technical & usage data (IP address, browser, pages viewed, collected via cookies and analytics); and business & financial data required to provide services and process payments.

2. How we collect it

Directly from you when you complete forms or contact us, and automatically via cookies, web beacons and server logs as you navigate the Site.

3. How we use it

To provide and maintain our services, respond to enquiries, process transactions, send administrative or promotional updates (opt-out anytime), and comply with legal, regulatory and insurance obligations.

4. Sharing your information

We do not sell your personal information. We may disclose it to trusted service providers, professional advisers, or where required by Australian law. Some providers may store data overseas, where we take reasonable steps to ensure acceptable privacy standards.

5. Data security

We implement reasonable technical and organisational measures, secure servers, firewalls and access controls, though no method of transmission or storage is 100% secure.

6. Access and correction

Under the APPs you may request access to, or correction of, the personal information we hold. Contact us to do so.

7. Complaints and contact

Questions or complaints: Swales Consulting, contact@swalesconsulting.com, 5/18 Lansell Road, Toorak VIC 3142. Unresolved complaints may be lodged with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.